A review of the learning and growth perspective: a new approach to labour climate

The purpose of this paper is to establish, devise and verify empirically a model which, from an analysis of labour climate, enables feedback to be obtained on management performance with regard to motivation practices and policies in human resources. Failure to build linear models for linking employee satisfaction and human resources policies has led to delays in identifying management tools. Our study renounces linearity-impossible in human resourcesand opts for other statistical instruments like classification trees. The variables or dimensions of the model connect employee involvement and satisfaction with motivational policies proposed by the Management, providing feedback. It is a tool for Argyris and Schön’s double loop, which brings out current management theories and compares them with the theories put forward by the management, obtaining a diagnosis for strategic learning and growth of Kaplan and Norton.